Frequently-Asked Questions and Policies:


Can I come to your showroom and preview you products?
Massage Tables for Less is a virtual store. This helps keep our prices low.

When will I be charged for my order?
We follow the E-Commerce industry standard that you are charged at the time you place your order.

What is PU Leather?
PU Leather - PU (Poly) Synthetic Leather is a man-made material that represents the look and feel of Genuine Leather.   This material is extremely pliable and for the most part is waterproof, oil resistant and is easily cleaned or maintained. It will look awesome in your collection.

What is PVC?
Polyvinyl chloride, more correctly but unusually poly, commonly abbreviated PVC, is the third-most widely produced synthetic plastic polymer, after polyethylene and polypropylene. PVC comes in two basic forms: rigid and flexible.


What table is best for me?
Our website provides provides a wide variety of tables that offer many features, weight capacities and dimensions that will meet your specific massage techniques/ therapies need and personal preferences.


How soon will my order ship?
Generally it to takes 1 to 3 Business Days (Business Days are Monday through Friday) after your order is placed, unless we contact you and let you know otherwise. We provide you with a UPS, FedEx, or USPS tracking number via e-mail usually the same day that your order is shipped out.

 

Do you offer expedited shipping?
We are sorry that we do not offer expedited shipping at this time.


How will my order be shipped?
We ship via UPS, FedEx, or USPS unless we contact you and let you know otherwise. We provide you with a UPS, FedEx, or USPS tracking number via e-mail normally the same day that your order is shipped out.
Stationary Tables are shipped via Freight Carrier.

What should I do if the tracking number I receive is not working?
It may take one to two Business Days (Business Days are Monday through Friday), for your tracking number that you received to be registered/scanned in the carrier’s system. This could prevent visibility to your shipment.

If two Business Days (Business Days are Monday through Friday), have passed after receiving your tracking number, and you are still unable to track your order, please contact us at 305-735-9127 and speak with a representative. We will take your information and contact the shipping warehouse to investigate.

Where can I pick up my order?
Orders can not be picked up. Your order will be delivered directly from the warehouse to the address that you provide to us. Please note that we cannot ship to P.O. Boxes or APO's. We require a physical street address for all purchases.

WE HIGHLY RECOMMEND INSURING ALL RETURNED ITEMS

What happens if my product(s) arrives damaged or defective?
If your product(s) arrives damaged or defective, you must notify us within 5 calendar days after your product arrives via email at: massagetablesforless@gmail.com and provide  a video or 2-3 Photo's of the damage with a description. If the product has been damaged, we want pictures of the box also.  Based on the pictures we will decide the best course of action which may involve sending replacement parts or a replacement order.

PLEASE RETAIN ALL ORIGINAL PRODUCT PACKAGING AND MATERIAL.

What happens if my product(s) arrives undamaged but is determined to be defective after I take possession?
If your product(s) arrives undamaged, but defects appear upon first use, you must notify us within 5 calendar days after your product arrives via email at: massagetablesforless@gmail.com and provide a video or 2-3 Photo's of the defect with a description. Based on the pictures we will decide the best course of action which may involve sending a replacement order.

PLEASE RETAIN ALL ORIGINAL PRODUCT PACKAGING AND MATERIAL.

Defective products will only be replaced 1 (ONE) time.  It is highly unlikely that you would receive 2 (TWO) of the same product and both be defective.  At this point we (Massage Tables for Less) must assume that the product is being misused and will not be replaced.

 What happens if my product(s) are lost during delivery?
If the order is lost we will open an investigation with the shipping carrier. If the order is found it will usually continue to the shipping address. In the unlikely event the order isn't located, we will then re-ship the order after the shipping carrier completes their investigation and delivers their report.

What happens if my product(s) are stolen or damaged after being delivered?
Massage Tables for less is not responsible if the order is stolen or destroyed after being delivered to the delivery address on the order.  At the delivery driver's discretion they may determine to leave the product at the delivery address or return it to a secure location.

What happens if I am not at home when my product is delivered?
At the delivery driver's discretion they may determine to leave the product at the delivery address or return it to the delivery carrier's  secure location.  If they do not leave the product at the delivery address, then they generally will make 2 additional attempts to deliver the product.  After the third attempt to deliver the product they will return the product to the warehouse.  In the event that a product is returned to the warehouse, a $25.00 reshipping fee will be incurred by the customer for re-delivery.  If re-delivery is not required, a refund minus a 20% restocking fee will be provided to the customer.

Am I allowed to return my electric table for a refund, exchange or repair?
Yes, for the first 30 days.  After that for all situations with an electric table you (The Customer) must pay the return shipping. Within 5 calendar days after your product arrives you must contact us at massagetablesforless@gmail.com 

Am I allowed to return my non-electric order for a refund or exchange?
For all situations below, you must notify us via email at massagetablesforless@gmail.com within 5 calendar days after your product arrives.

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:


Situation 1. You decided to cancel your order: If your order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.


Situation 2. You received the product but it is not working correctly, is missing parts, or is visibly damaged or deformed. Please contact us via email at: massagetablesforless@gmail.com and provide the following information within 5 calendar days:

A.Provide pictures of the damaged box.

B. Provide 2-3 Photo's of the damage or defective product with a description of the damage .  In some cases we may ask for a video in cases where a still photo cannot convey the issue.

C. You (the customer) must provide a brief description of the issue.

D. Your name and telephone number where you may be reached during business hours.

A support representative will be will contacting shortly.

PLEASE RETAIN ALL ORIGINAL PRODUCT PACKAGING AND MATERIAL.

In this situation if you are not getting a replacement product and expect a refund we MUST create an RMA (Return Merchandise Authorization) Number and provide you with return instructions PRIOR to returning the item. If you return an item without the RMA Number, the item will be refused and no refund will be issued.
You cannot receive the full amount you originally paid for the returned item.  You refund will be the amount originally paid Less the original shipping to you(The Customer) also LESS a 20% restocking fee.  YOU (The Customer) ARE  RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES BACK TO THE WAREHOUSE.

PLEASE RETAIN ALL ORIGINAL PRODUCT PACKAGING AND MATERIAL.


Situation 3. You've received the non-damaged product but you've decided you want to return it,  you can do so if all of the following requirements are met:

you must notify us via email at massagetablesforless@gmail.com within 5 calendar days after your product arrives.

A. The item must be in brand new condition, unused, and still in the original packaging.
B. You must contact us via email at: massagetablesforless@gmail.com to notify us that you would like to return the item within 5 calendar days of receiving the item. We MUST create an RMA (Return Merchandise Authorization) Number and provide you with return instructions PRIOR to returning the item. If you return an item without the RMA Number, the item will be refused and come back to you and no refund will be issued.
C. You can receive the full amount you originally paid for the returned item as a store credit, or refund for the amount you originally paid LESS a 20% restocking fee and Less our actual cost for shipping and handling to you.
In either case, you are responsible for return shipping charges to the warehouse.

Situation 4. If you refuse the delivery of your order,  you will be issued a refund LESS a 20% restocking fee in addition to our actual cost for shipping and handling. Once your item arrives back at the warehouse and is verified to be undamaged and in brand new condition, your refund will then be issued.

Situation 5.  You've received your product damaged and you've decided you want to return it for a refund without a replacement.  you must notify us via email at massagetablesforless@gmail.com within 5 calendar days after your product arrives.You can do so if all of the following requirements are met:

A. You must contact us via email at: massagetablesforless@gmail.com to notify us that you would like to return the item within 5 calendar days of receiving the item. We MUST create an RMA (Return Merchandise Authorization) Number and provide you with return instructions PRIOR to returning the item. If you return an item without the RMA Number, the item will be refused and come back to you and no refund will be issued.

B. You can receive the full amount you originally paid for the returned item  LESS a 20% restocking fee.

C. You are responsible for the original shipping charge to you and are also responsible for return shipping charges back to the warehouse and need to provide us the return tracking number from the carrier used.

PLEASE RETAIN ALL ORIGINAL PRODUCT PACKAGING AND MATERIAL.  We do not have extra boxes.

Situation 6. You have decided to cancel your order

Cancellation Policy
In the event that you decide to cancel your order, you may email us at Massagetablesforless@gmail.com or call us at 305-735-8127. If we have not shipped your item yet, we will cancel your order and refund your money.
Please note: However, if your item has already been shipped there is a 20% restocking fee of the total purchase price and you are responsible for both shipping to you and back to the warehouse.

Situation 7 You have decided to return your undamaged order after it has been delivered
You (The Customer) must notify us via email at massagetablesforless@gmail.com within 5 calendar days after your product arrives. When you notifiy us that you are returning a product, Massage Tables for Less is not providing you a Return Shipping Label.  You are responsible for the return shipping costs and you must provide Massage Tables for Less the return tracking number via email to massagetablesforless@gmail.com within 3 calendar days of shipping. The undamaged product must be returned in the original packaging within 1 calendar day after providing the active Return Tracking Number.
Please note: there is a 10% return fee of the total purchase price plus a 20% restocking fee. Again, you are responsible for return shipping back to the warehouse.

WE HIGHLY RECOMMEND INSURING ALL RETURNED ITEMS


What accessories do I need?
Most of our tables are equipped with all of the accessories needed to start you off (e.g. a carrying case, headrest, and pillow for the headrest). We do offer many additional accessories that you will find useful. Some of the most commonly purchased accessories are our sheets, covers and oils. The sheets and covers are essential to keeping a table clean and extending its life. Oils and lotions are another common purchase which most therapists find useful. Many therapists purchase a bolster with their massage table.
We recommend checking the Massage accessories section of our site. These accessories will help you expand your stock of skills and reduce the physical stress giving massages can have on your body. Also we suggest shopping for a few necessary accessories, such as our Folding Massage Stool or Pneumatic Rolling Stool. If you have any questions, please Contact Us so we can help you with any assistance you may need.

How much weight do your massage tables support?
Table weight limits vary.  Each Massage Table and Chair in our collection has its weight limit specified under the Product Features or product Description depending on the table you are viewing.


What should I do to keep my massage table in good condition?
After you first receive your massage table, it is a good idea to check all screws and knobs to verify that they are still tight. During transit, temperature changes and varying humidity levels may loosen them. Use an Alan key/screw driver to tighten all screws and bolts. This process will take only a couple of minutes.
To help maintain the table's stability in the future, follow this simple maintenance schedule: Every 1 to 6 months (depending on how frequently the table is used), or if you notice any looseness in the table, check and tighten all screws:

To protect your table’s upholstery we recommend you always use massage table sheets. If you use a large amount of oil (such as for Ayurvedic treatments) we recommend using an oil-resistant table cover. Whenever you transport the table is it also important to use a carrying case to protect the table’s upholstery.


How can I order my table?
You can order any of our products over our 128 Bit SSL secure Web site.


How can I pay for my table?
You can order any of our products over our secure Web site with Visa, Master Card, Discover, Diners Club, JCB or Pay Pal.

Is my credit card information secure?
On our website, your credit card information is collected via a secure 128 bit SSL encrypted connection, and thus it is never exposed to a third party. Please look at our privacy and security policy on this Web site for more information.

I have a coupon code that doesn't work?
Most of Our Coupon codes work for most products except for products priced over $300 USD.